Battery Description and Policy

Battery Warranty Policy

1. Battery Warranty
   VERPAL offers a six month battery warranty. If you have any problems with your battery during the warranty period, please contact our customer service center for a free replacement, or we can provide you with a link to Amazon to purchase the battery yourself, and VERPAL will reimburse you for the cost of this replacement purchase.

2. Battery Lifespan
   The average lifespan of our batteries is 12 to 18 months, depending on usage, care, and maintenance. Proper maintenance can significantly extend battery life.

3. Charging Instructions

   • Always use the charger provided with the device.
   • Fully charge before first use and for subsequent uses.
   • Avoid overcharging; disconnect the charger once fully charged.

4. Signs of Battery Issues
   Common signs that a battery may be failing include:

   • Noticeably reduced driving range even when fully charged.
   • The electric wheelchair or scooter fails to start or responds.
   • The battery shows signs of swelling, leakage, or odor.
     If you experience any of these issues, please contact customer service immediately.

5. Proper Storage
   If you need to store the electric wheelchair or scooter for an extended period:

   • Charge the battery to approximately 50%.
   • Store in a cool, dry place away from direct sunlight.
   • Check the battery status every three months and recharge if necessary.

6. Recycling and Disposal
   Do not dispose of batteries in regular trash. Please follow local battery recycling guidelines to ensure environmentally safe disposal.

7. Right of interpretation

   The right to interpret all content in this policy belongs to VerPal.

Battery Frequently Asked Questions

• How do I confirm my battery model?
  Please refer to your product manual or contact VERPAL customer service to confirm the required battery model for your electric wheelchair or scooter.

• What should I do if I encounter battery issues during use?
  Please check that the battery is installed correctly and ensure it is charged. If the issue persists, contact VERPAL customer service for further support.

• Can I use a different charger?
  We recommend using only the charger provided with the product to prevent damage and ensure safety.

• What if my battery is dead?
  If the battery won't charge, try extending the charging time. If that doesn’t work, please contact customer service for assistance.

• Are the batteries removable?
  Yes, our models are designed with removable batteries for easier charging and replacement.

For any further questions or battery-related assistance, please contact VerPal